You will find all the Support FAQs, Downloads & Tips for our games on these pages

A. For Culpa Innata Support

General gameplay tips:

Culpa Innata has a non-linear gameplay path that varies from player to player as they make their unique choices on which places to go, lines of questions to ask and when to do certain tasks.

Comparing your status with other players may not be helpful as it is likely they have taken a very different route through the game.

Culpa Innata is also deliberately designed with replayability in mind and also to make players choices in the game have real value. But nothing critical to achieving “an” ending in the game can be missed. However there are people, events, even entire locations that may be missed on your first (or subsequent) playthroughs, but this doesn’t mean you have to repeat your choices as you will “NEVER” miss anything critical to achieving an ending to your game. In fact no one will see all people, experience all events, or perceive NPC’s necessarily the same in any one gameplay.

We do encourage creating save slots for moments that appear to be clear choices, so that you have convenient save points to go back if you like and explore other paths through the game.

Tips: If you are still stuck in your play of the game:

You can visit the official forums: Rogue State Forums: http://www.culpainnata.com/forums

Or see the official strategy guide courtesy of Gameboomers at: http://www.gameboomers.com/wtcheats/pcCc/culpainnata.htm

Technical Support:

If you are experiencing technical difficulties with your game, we are here to help you.

Contact us at:

PATCHES & UPDATES

Patch v1.03

Note: This Update is cumulative and includes all updates/fixes in previous patch releases. So this is the only patch you need to install for your game. If you have installed earlier patch, installation of this patch will overwrite them.

Fixes the following issues:

• Several Vista stability issues resolved
• A rare, but major bug which can result in random game crashes, primarily while the player is interacting with inventory items in the in game PA screen. This is due to some graphics card drivers incompatibility with the DirectX optimized functionality, which is addressed by this update. Though the conflict is rare, it is nearly consistent on some graphics cards; graphics card drivers and DirectX version configurations. The rework of the optimization pipeline of the game is now made compatible with these and any other configurations.
• Animation glitch in one location fixed.
• A few rare logic bugs are also addressed.
• Several continuity errors fixed.

Updates

• Middle scrolling mouse button now can be used in all PA menus.
• Right clicking now shortcuts phone conversations.
• Right clicking now goes back to the upper menu in the game main menu.

Note: As installing the patch does not affect your saved games, we highly recommend installing and playing your game without the patch. If these issues appear – then install the patch and continue from any existing saved game, as you like.

If your issue is not listed in the fix list for this patch please contact tech support, attach a current dxdiag report on your system specs and drivers and if possible a saved game from the point the issues arose.

To install the patch:

Download the patch here: http://www.culpainnata.com/support/download.html

Once you have the patch file downloaded,
Run the patch file,
Select your game installation folder if the patch does not find it correctly,
Follow the instructions that appear on the screen to complete the installation process,
Restart your game.

General FAQs

Installation

1. DVD not recognized: If you receive an error message, “Disc not recognized” Make sure the DVD is properly in the CD tray.

If this does not resolve your issue, try rebooting your system with the DVD in the tray. You should also try inserting the DVD in another available CD tray should you have one on your system.

2. Screen turns black during gameplay: Note: Always reboot your system after trying each suggestion below:

RESTART YOUR COMPUTER USING A CLEAN-BOOT PROCEDURE

Click Start, and then click Run.
Place your cursor in the Open box, type msconfig and click OK.
Under the General tab, click Selective Startup.
Below the Selective Startup option, click to clear the following check boxes:
Process SYSTEM.INI File
Process WIN.INI File
Load Startup Items
Under the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click OK, and then click Restart.

Once your computer restarts and the notification window for the System Configuration appears, place a checkmark in the box next to "Don't show this message or launch the System Configuration Utility when Windows starts" and click the OK button.

UNINSTALL AND REINSTALL THE GAME

To uninstall the game:
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
In the list of installed programs, double-click the game that you want to remove, and then click Change/Remove.
Follow the instructions that appear on the screen to complete the removal process.

To reinstall the game:
Insert the game DVD into your DVD-ROM drive to begin the game installation.
If the Setup program does not start automatically, follow these steps:

Click Start, and then click Run.
In the Open box, type drive:\setup.exe, where drive is the drive letter of your DVD-ROM drive.
Click OK.

Follow the instructions that appear on the screen to complete the installation process.

ADJUST GRAPHICS HARDWARE ACCELERATION

To adjust graphics hardware acceleration, use the following method that is described for your operating system:

Microsoft Windows 2000 or Microsoft Windows XP

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Display.
3. On the Settings tab, click Advanced.
4. Click the Troubleshoot tab.
5. Move the Hardware Acceleration slider two notches to the left of Full (the Disable all cursor and advanced drawing accelerations setting).
6. Click OK, and then click OK again.

Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Performance tab, click Graphics.
4. Move the Hardware Acceleration slider one notch to the left of Full (the Most acceleration setting).
5. Click OK, and then click Close.

If you are prompted to restart the computer, click "Yes".

If you continue to have problems with installing the game or have graphical and/or sound issues while playing:

Check the minimum and recommended specifications for the game and make sure your system is compatible and/or has the minimum required system specs to install and play Culpa Innata.

Check your version of Directx, if the version you have is not 9.0c or higher, you can download latest DirectX End-User Runtime at Microsoft Download Center.

Check your sound and graphics drivers and make sure you have the most current drivers installed. Generally if your versions are 6 months old or older, they are not the current versions.

To get your system information to check these things and also if you need to contact us directly with any technical issues you will need your system specifications information. To get this you will need to run dxdiag, which is a system tool that gives you full information on your system, current drivers and directx version.

To run this program:

Select “Start”, click on it and then select “run”
In the textbox that appears type in “dxdiag” no spaces.
When the dxdiag window appears, click the “save all information” tab.
Select where you want the report saved to and select “save”.
Once you have saved the report, click to open.

This file has a great deal of useful information and must be attached to any mail sent to us for technical support questions. Without this information it is hard for us to help you.

You may also go to the options area of the main Culpa Innata start menu and adjust the screen resolution, or turn off anti-aliasing if your game is running slow on your system and your system specs are at the minimum rather than recommended levels of performance for the game.

FAQS

UPDATE YOUR VIDEO ADAPTER DRIVER AND SOUND CARD DRIVER

Contact the manufacturer of your video and sound cards to obtain and install the latest version of the driver for your video and sound card.

To identify the name and the provider of your sound card:

1. Click Start, click Run, type dxdiag in the Open, and then click OK.
2. Click the Sound tab.
3. Under Device, look for Name, and under Driver, look for Provider.
4. Click Exit.

To identify the name and the provider of your video card:

1. To do this, follow these steps:
2. Click Start, click Run, type dxdiag in the Open box, and then click OK. Click the Display tab.
3. Under Device, look for Name and Manufacturer. (www.nvidia.com, www.ati.com, www.intel.com) and search for a new driver that is the same as the name of your graphics card. If you find a driver that is more recent than the one you have now, download it and install it according to the instructions on your screen.
4. If prompted, restart your PC and restart your game.

WINDOWS VISTA INSTALL ISSUE WORKAROUND

In some instances with Windows Vista the windows security features can prolong the launch of an installation setup or autorun. The best way to go about this until Microsoft issues a fix is to launch the setup manually and wait for the game's installation menu to open:

Go to "My Computer"
Right click on the DVD Drive and select "Explore"
Run the "Setup.exe" file

It may take up to 20 minutes until vista opens the setup menu, once the game is installed it will open immediately every time.